FAQs
- How do I download or access the software after I have purchased it?
After you have purchased a software licence, you will receive a confirmation email with a download link or instructions on accessing the software. Be sure to check your spam or junk folder if the confirmation email message is not displayed in your inbox.
- How do I activate my software licence?
Instructions for activation are included in your confirmation email message.
- Where can I find my purchase receipt or invoice?
Your receipt will be emailed to you after we have received your payment. Check your spam or junk folder if the receipt email message is not displayed in your inbox.
- How do I resolve a payment issue?
For payment-related inquiries, please contact Paddle’s customer support service.
- What should I do if I encounter an error or technical issue with the product?
For troubleshooting or technical support, please send an email message to our support team <support@polar-dynamix.com> with a detailed description of your issue.
- How can I update my account information?
To update your account details, please email our support team <support@polar-dynamix.com> with your requested changes.
- Can I transfer my product licence to someone else?
Product licences are non-transferable. Please review the Terms, Conditions and Privacy Policy for full details.
- Is my personal information safe with you?
Yes, we prioritize your privacy. Please refer to our Terms, Conditions and Privacy Policy for details on how we protect your data.